Support Account Manager Intern (Renewals) (12 Month Program)

About

Description

The Support Account Manager Intern (Renewals) role at Oracle offers graduates a 12-month opportunity to gain practical exposure to customer coordination, account health tracking, and the end-to-end renewals process. Based in Woodmead, Johannesburg, this internship provides hands-on experience in commercial operations and customer engagement within Oracle’s Support business. Interns will work closely with Support Account Managers (SAMs) and cross-functional teams, assisting with renewal preparation, documentation, and reporting, while developing strong communication and organisational skills. This program is designed to build a foundation in customer relationship management and renewals operations, preparing graduates for future roles in account management, customer success, or commercial operations.

Responsibilities

• Support SAMs during customer calls by capturing notes and follow-up actions
• Assist with renewal preparation, customer data updates, and timeline tracking
• Maintain account documentation, plans, and internal systems
• Coordinate with Support, Product, and Sales teams on open items
• Track escalations and customer concerns under guidance
• Prepare basic reports related to account health or renewal progress

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, MIS, IT, Commerce, or related field
• Strong communication and organisational skills
• Customer-focused mindset with interest in technology
• High attention to detail and willingness to learn
• Exposure to customer service, coordination, or group project work is beneficial
• Basic understanding of software or cloud concepts is advantageous

Application instructions:

• Click On The "Apply Now" Button.